Archive

Material information requirements should be seen by agents as a positive change, a Trading Standards investigator has claimed. Speaking to The Guild...

The Property Ombudsman (TPO) has questioned if allowing agents to choose their own redress scheme damages consumer trust. Speaking to the House...

Following publication of the Renter’s Reform Bill and the media coverage surrounding it, many agents and their landlords will understandably have...

Being a letting agent today means keeping up to date with the long list of rules and regulations governing how a...

It’s now more than a year since the government offered an additional £4 million to councils to combat rogue landlords. At the...

Propertymark has told the government that it needs to introduce overarching regulation of agents now, because existing piecemeal provisions are unmanageable...

The National Association of Estate Agents has thrown its weight behind the recommendation of Trading Standards that agents must by law be...

Customers must be told about third party referral fees when buying or selling a home says the National Trading Standards Estate...

The Property Ombudsman’s office is still receiving 40 to 50 calls a day from the public, even though most transactions with...

Estate and letting agents are being urged to check that they are signed up with an approved redress scheme that covers...

The industry press has given substantial space to recommendations from the Regulation of Property Agents, the government’s working party which has...

The government has published proposals for far-reaching changes to the way estate and letting agents are regulated, trained and licensed. The proposals...

It may well seem that the government is pre-occupied with one issue, and one issue alone. While preparations for Brexit take up a...

It’s clear that some agents are not fans of Trading Standards officers, described in the comments sections of the trade press...

The jury appears to be out on whether the new enforcement body for estate and lettings agents will be resourced sufficiently...

A new team has been set up to police all estate and letting agency legislation including the upcoming tenants' fees ban. The...

It’s time, surely, for government to crackdown not just on rogue agents and landlords but on rogue councils that confuse the...

The government has revised its guidance to agents over redress schemes - amending it to take account of the fact that...

The National Trading Standards Estate Agency Team has this morning issued a warning to agents that they must be signed up to...

One of three schemes with government backing to offer redress for complaints about estate and letting agents has reignited the debate...

The battle to become the single ombudsman service after the government rationalises the redress system across housing has taken an unexpected...

The Property Redress Scheme - one of the three government-approved redress schemes handling complaints about sales and lettings agents - has...

The Property Ombudsman, Katrine Sporle, is to hold a briefing on the government’s redress reform on Wednesday - five days before...

Have you noticed a new turf war going on on the fringes of the agency world? It’s not a high-profile battle like...

Ombudsman Services, which recently announced it was quitting its role as one of three approved redress schemes for estate and lettings...

One of the three government-approved redress schemes for estate and letting agents says it’s quitting the sector this year - but...

A large part of the DCLG’s Call for Evidence on the home buying and selling process focuses on the role of...

The industry’s three government-approved redress schemes have this week issued an updated version of their Memorandum of Understanding (MOU). The MOU is...

The recent rise in consumer complaints against sales and letting agents suggests that there is a general lack of trust and...

HMRC and the National Trading Standards Estate Agency Team have agreed new procedures to “enhance and ease the current flow of...

New software has been devised which can allow users to identify individual properties that have been ‘portal juggled’ - de-listed and...

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

The Property Redress Scheme, one of three official redress schemes for the sales and lettings sector, has now signed its 5,000th...

An agent at the centre of the campaign to expose and stop portal juggling wants to know whether the National Trading...

The National Trading Standards Estate Agency Team is warning agents not to engage in portal juggling - an activity it describes...

Running a business is not easy, but sometimes it becomes harder because we are expected to modify our behaviour due to...

The Competition and Markets Authority - which has been active in the estate agency industry since its inception in April 2014...

Who are you? I’m the Head of Redress at the Property Redress Scheme. I previously worked for Legal & General PLC dealing...

A former employee of consumer body Which? has been appointed to the council of The Property Ombudsman, one of the industry’s three...

The Property Ombudsman, the largest and longest-established of three official redress schemes for agents, has recorded a significant rise in membership...

The largest of the three government-approved redress schemes, The Property Ombudsman, has updated its codes of practice to include new legislation...

It’s been nearly a year since all lettings and property management agents have been legally required to join a redress scheme...

The first annual report from Property Redress Services, one of the three government-approved redress schemes applying to both the sales and...

There is a very interesting but easily-overlooked piece of information at the end of the National Trading Standards Estate Agent Team’s...

The Property Redress Scheme (PRS) is delighted to announce their partnership with the award winning mediation provider, Small Claims Mediation (SCM) The...

Two rival redress schemes applying to sales and lettings agents are claiming increased business.  A press release from the Property Redress Scheme...

The Independent Network of Estate Agents says it is worried that the so-called ‘pension freedom’ created by relaxations in over-55s accessing...